Return Policy

Return Policy

Effective Date: Jan, 13th, 2025

At RawHairGuru, LLC, we prioritize customer satisfaction.

Choosing the perfect hair extensions online can be tricky. That's why we offer hassle-free return policy!

Return Window

You may return most unopened and unused items within 30 days of the original delivery date for a full refund less 15% restocking fees.

Refund Eligibility:

• Within 30 Days: Returns are accepted within 30 days of receiving your order.
• Original Condition: Items must be in their original, unused, and undamaged condition with all tags attached.
• Manufacturing Defects: Refunds are granted for items with evident manufacturing defects.
• Order Discrepancies: If the product does not match the order description (size, style, hair material, etc.), contact us for assistance.

Note: Returns that do not meet these criteria will be denied.

• Unopened and Unused:

  • Hair extensions must be in their original, unopened packaging.

  • Hair must not be altered in any way (e.g., cut, colored, styled, washed).

  • Wig caps, closures, frontals, and other hair accessories must be unused and in their original packaging.

• Hygiene: Due to hygiene concerns, we cannot accept returns on: Used hair extensions or wigs Opened or used hair care products (shampoos, conditioners, etc.) * Hair accessories that have come into contact with the hair or scalp

Return Process

1. Contact Us: To initiate a return, contact our customer service team within 30 days of receiving your order:

   • Return Email:[email protected]

2. Obtain a Return Authorization (RA) Number: We will provide you with a unique RA number.

3. Ship the Item Back:

   • Securely pack the item(s) in the original packaging, including all accessories and documentation.

   • Include the RA number on the return shipping label.

   • Ship the package back to us using a trackable shipping method. You are responsible for the cost of return shipping.

4. Receive Your Refund or Store Credit  ( NO Exchange) 

   • Once we receive and inspect your returned item(s), we will process your refund within 7 business days.

   • The refund will be issued to the original payment method used for the purchase or store credit.

Ineligible for Return:

• Care products, tools/accessories, liquids, and special order items.
• Clip-in hair extensions, Ponytails, 

• Custom made to order items are not eligible for return/store credit or refund.

• Sale Items: Sale items are generally final sale and are not eligible for return or refund.

• Damaged Items: If you received a damaged item, please contact us immediately for assistance.
  We will arrange for a replacement or issue a refund.

   

Method

• By mail

• Shipping Fees: Return shipping costs are the responsibility of the customer.

Restocking Fees

• 15% of the product price

Refund Processing Time

• 7 days

  Disclaimer

  This return policy may be subject to change without prior notice. We reserve the right to refuse returns that do not meet the above conditions.